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451 Andover Street, Suite 208 | North Andover, MA 01845 | 978.794.0750

Left Hanging by SmileDirectClub? Considerations When Picking Another Aligner Provider

Many invisible teeth aligner companies have emerged in recent years, with SmileDirectClub being a prominent name. However, their recent closure has left thousands of customers stranded mid-treatment and others wary of venturing into the aligner world. Luckily there is a reputable alternative to SmileDirectClub with Invisalign® treatment, such as the one offered at our dental practice in North Andover. Let’s explore key factors to keep in mind when selecting another aligner provider.

  • Professional Oversight: One of the primary concerns with some direct-to-consumer aligner services like SmileDirectClub is the lack of direct professional oversight. Unlike traditional orthodontic aligner treatments, where patients have regular in-person visits with an aligner provider, remote services may offer limited or no direct contact with dental professionals. When choosing a new aligner provider, prioritize those that provide thorough dental oversight. Look for a dentist that does Invisalign near you so that you can go for in-person assessments.
  • Reputable Aligner Brand: Invisalign has been in business for over 20 years, with millions of adults and teens undergoing Invisalign aligner therapy over the years. Invisalign has even developed their own proprietary material that the aligners are made of. Additionally, they have very exacting standards for the quality of dental scans that they expect dentists to deliver before starting treatment. Meanwhile SmileDirectClub hasn’t even reached 10 years in business and other similar companies are not much older (and often much younger).
  • Customer Support and Communication: Effective communication and reliable customer support are essential throughout your aligner treatment journey. People who received treatment at the hands of SmileDirectClub often complained about a lack of support or accountability. With the bankruptcy this was exacerbated, with many people left hanging in the middle of treatment, with reports of people still being charged for retainers they never received. With a local dentist near you you can ensure accountability and have actual people you can talk to instead of a faceless corporate entity.
  • Cost and Payment Options: Aligner treatment can range in cost depending on the complexity, treatment type, provider, and quality of aligner used. Regardless, though, treatment is not cheap and many dental offices, including North Andover Dental Partners, offer payment options for Invisalign that help people pay for treatment. If a price seem too good to be true it probably is. Aligning teeth is a delicate process requiring professional expertise so make sure to prioritize quality and personalized care over price and convenience alone.

If you’ve been left hanging by SmileDirectClub or another aligner provider, it’s essential to approach your next choice with caution and diligence. By prioritizing professional oversight by a local dentist and choosing a reputable aligner brand, you can make an informed decision that sets you up for a success. Remember, your dental health is worth investing in, so take the time to choose an aligner provider that prioritizes your well-being and delivers quality care.

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Here at North Andover Dental Partners, we work diligently to protect our patient's rights and privacy. Requesting an appointment via our Internet portal is considered part of what HIPAA has identified as electronically protected information (ePHI). Unfortunately, despite the best efforts we make or take, there are people or entities that may attempt to intercept the data you transmit to us. By checking the box, and electronically making an appointment, you understand that you are making an appointment over the internet and that North Andover Dental Partners will keep this information confidential but cannot guarantee that others, outside of our practice, may not illegally intercept this communication. As a result of continuing, you are sending this transmission and accepting the inherent risk(s) associated with making this request for an appointment. As an alternative, you are always welcome to contact our office via telephone to schedule your appointment.


The information presented here is not intended or implied to be medical advice, diagnosis, or treatment. It should be used for informational purposes only.